Associate Director, Professor
Galen Collins, Ph.D., has been with HRM since its beginnings as a free-standing school in 1987. Collins is noted for his breadth of knowledge on hospitality information technology and his ability to convey complex technological concepts in an easily understood manner. He was an early adaptor and advocate of distance learning as a radical tool for bringing HRM instruction to far-flung locales and diverse students. He continues to be a visionary in this area of emerging technologies. He is the founding publisher of the Information Technology in Hospitality journal and co-founder of HITA, the Hospitality Information Technology Association. He received his B.B.A. and MS degrees from Florida International University and his Ph.D. from the Graduate School of Computer and Information Sciences at Nova Southeastern University.
Collins has co-authored the following texts: Hospitality Information Technology: Learning How to Use It (5th edition) and Overcoming the Customer Service Syndrome: A Practical Guide to Managing Customer Service. He also has published articles in trade and academic journals, including the Cornell Quarterly, Hospitality Education and Research Journal, Hotel and Motel Management, FIU Hospitality Review, Journal of Teaching in Travel and Tourism, Journal of Distance Learning Administration, and Hospitality and Tourism Educator.
PO Box 5638
Flagstaff, AZ 86011-5638